Your Information, Protected

Privacy Policy

Last updated: September 2026

Shoreline Church (“Shoreline,” “we,” “us”) is a church located in Austin, Texas. We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable U.S. and Texas law.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

  • Visit shoreline.net
  • Submit a form or prayer request
  • Give online
  • Register for an event or serve team
  • Opt in to receive SMS/text messages
  • Create or use a Shoreline account
  • Engage with our ministries

By using our website or providing your information, you consent to the practices described in this policy.

Information We Collect

A. Information you provide voluntarily

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth
  • Prayer requests
  • Family and household members, including children you register for ministry programs
  • Volunteer and serving interests
  • Donation and payment information
  • Anything else you submit through a form or event registration

B. Giving and payment information

Online giving is processed by PushPay, a third-party payment processor. Card and bank details are entered directly into PushPay’s secure systems. We never see or store full card or bank account numbers on our servers. We do receive a record of your gift — amount, date, fund, and your name — for contribution statements and IRS record-keeping.

C. Account information

Some parts of this site require an account — for example, staff and volunteer access to our content tools. Accounts are managed through Supabase and Netlify Identity. We store your email address and an encrypted credential; we do not store your password in readable form.

D. Information collected automatically

When you use our website we may collect:

  • IP address and approximate location
  • Browser and device type
  • Pages visited, referring page, and time on site
  • Cookies and similar technologies

Cookies and Analytics

We use cookies and similar technologies to keep the site working and to understand how it is used.

  • Essential cookies keep you signed in and keep forms and secure areas working. The site cannot function without them.
  • Analytics help us understand which pages are useful and where people get stuck. This data is aggregated and is not used to build advertising profiles.
  • Embedded content — such as YouTube videos, Church Center registration pages, and PushPay giving forms — may set its own cookies under that provider’s privacy policy.

You can block or delete cookies in your browser settings. Blocking essential cookies may prevent parts of the site from working.

We do not sell your personal information, and we do not use it for targeted advertising.

How We Use Your Information

  • Follow up with guests and connect people to the church
  • Send church updates and ministry communications
  • Coordinate volunteers, serve teams, and small groups
  • Respond to prayer requests
  • Process donations and provide giving statements
  • Send SMS/text messages, with your consent
  • Maintain internal church records
  • Keep our website secure and improve it

SMS/Text Messaging

If you opt in to receive text messages from Shoreline Church:

  • You consent to receive recurring automated messages.
  • Messages may include service updates, event reminders, volunteer scheduling, giving reminders, and ministry communications.
  • Message frequency varies.
  • Message and data rates may apply.
  • You may opt out at any time by replying STOP.
  • For assistance, reply HELP or contact us at (512) 310-2244.
  • Your mobile number will not be shared or sold for marketing purposes.

Service Providers We Use

We rely on trusted third parties to run the church and this website. Each holds only the information it needs, and each is bound by its own privacy policy and security practices:

  • Planning Center / Church Center — member records, event registrations, volunteer scheduling
  • PushPay — online and recurring giving
  • Netlify — website hosting and account authentication
  • Supabase — website content and editor accounts
  • Asana — request forms, such as contribution statement requests
  • Email and SMS providers — church communications

Access to personal information is limited to authorized church staff and ministry leaders who need it for church-related purposes.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only:

  • With the service providers listed above, for the purposes described
  • Within the church, for ministry and administrative purposes
  • When required by law, subpoena, or legal process
  • When necessary to protect the safety of a person, particularly a child

Children’s Information

We do not knowingly collect personal information online from children under 13 without verifiable parental consent, in accordance with the Children’s Online Privacy Protection Act (COPPA).

Information about children collected through Kids, Preschool, and Youth ministry registration is provided by a parent or guardian and is used only for check-in, safety, care, and ministry communication. Parents and guardians may review, correct, or request deletion of their child’s information at any time.

Photography and Video

We sometimes photograph or record our services, events, and ministry programs for use on our website, social media, and promotional materials. By attending, you consent to being included in such images. If you or your child would prefer not to appear, please tell a staff member or email us and we will honor that request.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information, including encrypted connections, access controls, and reputable vendors. No method of transmission or storage over the Internet is completely secure, so we cannot guarantee absolute security.

Your Rights and Choices

You may:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to our record-keeping and legal obligations
  • Withdraw consent to receive email or text communications
  • Ask us not to use your image in photography or video

To make a request, email questions@shoreline.net, call (512) 310-2244, or write to us at 15201 Burnet Road, Austin, TX 78728. We will respond within 45 days. We do not charge for these requests, and we will not treat you differently for making one.

Some state privacy laws, including the Texas Data Privacy and Security Act, exempt nonprofit organizations. We honor the requests above regardless of whether the law requires us to.

Data Retention

We retain personal information only as long as necessary for ministry, legal, tax, and record-keeping purposes. Donation records are retained as required for IRS compliance. Records we no longer need are securely deleted or destroyed.

Our website links to third-party sites, including social media and registration platforms. We are not responsible for their content or privacy practices. We encourage you to read the privacy policy of any site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be announced on our website.

Contact Us

Shoreline Church 15201 Burnet Road Austin, TX 78728 questions@shoreline.net (512) 310-2244